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Submitting RMA Service Requests and Accessing Other Support Resources


Step 1: Create a myMicrochip Account

You must create a myMicrochip account to access all Frequency and Timing Systems (FTS) support services, including RMAs. Please only use the link below to register and subscribe to FTS services. 

Step 2: Request Access to FTS Resources on myMicrochip

Follow these instructions to request access to the FTS Resources portal:

  • Log into your myMicrochip account and you will be taken to the myMicrochip Preferences page
  • Look for the “Frequency and Time…” submenu in the Toolbar on the left side of the page and hover over it to open up the pop-up message
  • Click on the "submit your access request" link, which will take you to the Request Access page
  • Click on the “Subscribe to access Frequency and Time Systems Resources" checkbox and then click on the "Submit" button
  • Click “OK” in the “Success” pop-up message that will appear

Approval Process

Your request will be reviewed, and you will only be granted access if it is approved. Although most requests are approved quickly, the process may take up to 48 hours. Look for these emails:
  • A "Frequency and Time Systems Resources Access Confirmation" - click on the link in the email to confirm your request
  • A follow-up email with a status update to confirm that your request has been approved or to provide an explanation if it is denied

If your request is approved, you can log into your myMicrochip account and you will see the "Frequency and Time…" submenu has been updated to provide you with the following options:

  • File Search
  • FTS Contract List
  • Manage Alerts
  • Tech Support/RMA Requests
  • Email Change Request

Services and Support Available Through Your myMicrochip Account


  • Returning a product for repair (RMAs)
  • Requesting hardware maintenance services or spare equipment
  • Submitting and tracking technical support cases
  • Accessing software downloads and licenses
  • Accessing technical documentation
  • Viewing warranty information

Some Examples of Supported FTS Products


Hardware

  • 6300 series
  • 5071 cesium clock 
  • BlueSky™ GNSS firewall
  • Precise Time Scale System
  • SyncServer® time servers
  • SyncServer time and frequency instruments
  • SyncSystem 4380A
  • TimeProvider® PTP grandmaster clocks

Software

  • Clockstudio™ software
  • Domain Time II and Timing Audit Server
  • Time Scale Orchestrator 
  • TimeCraft web GUI
  • TimeMonitor software
  • TimePictra® software